FAQs

What is the status of my order?

Can I change my order?

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please send an email to info@harrietemily.com.

Where do you ship?

We currently ship in the UK.

For shipping outside of the UK, please send an email to info@harrietemily.com.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

All orders are posted using the Royal Mail. Standard shipping time is 2-5 working days.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

What if I’m not home?

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Do you accept returns?

We do accept returns in respect to the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support by emailing info@harrietemily.com.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns, however you must pay an additional delivery fee for the exchanged product. You will also be charged/refunded the difference of the product you are asking to exchange your current order for.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns are not free at this time and are the responsibility of the buyer. The buyer must pay for the shipment cost of returning their order, in order to receive a full refund of the cost of their product, once we have received their return.

Feel free to contact our support by emailing info@harrietemily.com for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Do you have physical stores?

We currently don’t have any physical stores under our brand name.

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please email our support for more information on how to proceed.

FAQs

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Where do you ship?