General questions
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please send an email to info@harrietemily.com
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please send an email to info@harrietemily.com
We currently ship in the UK, Europe and the US
For shipping outside of these countries, please send an email to info@harrietemily.com
For shipping outside of these countries, please send an email to info@harrietemily.com
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.
All orders are posted using the Royal Mail. Standard shipping time for the countries covered by our delivery service is listed below:
– UK: 2-5 working days
– Europe: 3-5 working days
– United-States: 5-7 working days
All orders are posted using the Royal Mail. Standard shipping time for the countries covered by our delivery service is listed below:
– UK: 2-5 working days
– Europe: 3-5 working days
– United-States: 5-7 working days
Payment
You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.
You can choose these payment methods at checkout.
We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.
You can choose these payment methods at checkout.
We currently only support the following currencies for charging our customers in their local currencies: GBP, EUR and USD
If your credit or debit card use another currency, then you will be charged in GBP, EUR or USD, depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose.
If your credit or debit card use another currency, then you will be charged in GBP, EUR or USD, depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose.
Shipping
We currently ship in the UK, Europe and the US
For shipping outside of these countries, please send an email to info@harrietemily.com
For shipping outside of these countries, please send an email to info@harrietemily.com
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.
All orders are posted using the Royal Mail. Standard shipping time for the countries covered by our delivery service is listed below:
– UK: 2-5 working days
– Europe: 3-5 working days
– United-States: 5-7 working days
All orders are posted using the Royal Mail. Standard shipping time for the countries covered by our delivery service is listed below:
– UK: 2-5 working days
– Europe: 3-5 working days
– United-States: 5-7 working days
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Deliveries in the US may have to pay custom taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer the to website of the delivery partner handling your delivery.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer the to website of the delivery partner handling your delivery.
Returns
We do accept returns in respect to the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support by emailing info@harrietemily.com.
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support by emailing info@harrietemily.com.
We do accept exchanges and they follow the same conditions as returns, however you must pay an additional delivery fee for the exchanged product. You will also be charged/refunded the difference of the product you are asking to exchange your current order for.
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Returns are not free at this time and are the responsibility of the buyer. The buyer must pay for the shipment cost of returning their order, in order to receive a full refund of the cost of their product, once we have received their return.
Feel free to contact our support by emailing info@harrietemily.com for more details.
Feel free to contact our support by emailing info@harrietemily.com for more details.
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Other questions
We currently don’t have any physical stores under our brand name.
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please email our support for more information on how to proceed.
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please email our support for more information on how to proceed.